At Better You Rx, protecting your personal information is something we take seriously. We are committed to keeping your data safe and handling it with full transparency. The following outlines how we collect, use, and protect the information you share with us.
Better You Rx is responsible for all personal information under our control. A designated individual within our team oversees compliance with our privacy standards and ensures your information is handled properly at all times.
We collect your personal information before or at the time it is gathered, and only for clear, specific purposes. You will always know why your information is being collected.
We will only collect, use, or share your personal information with your knowledge and consent, unless required by law.
We only collect information that is necessary to provide our services and fulfill your orders. This may include:
Providing your information is always your choice. However, withholding certain details may limit the services we can offer. We may also keep a contact history file for customer service purposes.
We may also collect anonymous, non-personal information that cannot be linked back to any specific individual. Email addresses may be shared with trusted third-party review services.
Your personal information is used to:
We may share your information with affiliated companies, licensed contracted dispensing departments, or prescribing physicians to fulfill your prescription. We will never sell or share your information with outside organizations for marketing purposes without your consent.
If your information is ever needed for a purpose beyond what was originally stated, we will notify you and ask for your consent before proceeding.
In certain legal situations, such as a court order or legal proceeding, we may be required to disclose specific information to the appropriate authorities. We take steps to confirm that any such request is legitimate before complying.
We may also work with trusted outside service providers who assist us in processing and handling information as part of delivering our services.
You are welcome to browse the Better You Rx website at any time without providing any personal information. We do not collect identifying information from website visitors unless they choose to share it voluntarily.
Better You Rx uses current security technologies and maintains strict standards to protect your information from unauthorized access, disclosure, or misuse. Our security measures include:
Access to personal information is limited to authorized team members with a legitimate reason to view it. All Better You Rx employees are required to sign a confidentiality agreement and follow all applicable privacy laws. Unauthorized access or disclosure of client information is strictly prohibited and may result in dismissal.
We make decisions based on the information we have on file, so keeping it accurate and up to date matters. You have the right to access, review, and correct the information we hold about you.
If you identify any errors in your file, contact us and we will make the necessary corrections promptly. Where appropriate, we will also notify any other parties who may have received incorrect information.
We may update this privacy policy from time to time. When changes are made, we will provide timely notice so you are always aware of how your information is being handled.
Better You Rx may collect your mobile phone number for the purpose of sending SMS messages related to your orders and prescription referral process. This information is collected only with your consent and is used solely for the purposes outlined below.
You may provide consent to receive SMS messages from Better You Rx through any of the following methods:
Phone numbers collected through the SMS consent process will not be shared with third parties for marketing purposes.
If you have opted in to receive text messages, Better You Rx may send you SMS messages related to:
Message frequency may vary depending on your order activity. You may receive up to a few SMS messages per week related to your prescription referral or order updates.
Message and data rates may apply. You can opt out of SMS communications at any time by replying STOP to any message you receive. For assistance, reply HELP or contact our customer care team directly.
You may opt out of SMS messaging at any time by replying STOP to any text message from Better You Rx. Once you opt out, you will no longer receive SMS communications from us. You may opt back in at any time by replying START.
Your consent to receive SMS messages and your phone number are treated with the same level of care and protection as all other personal information described in this privacy policy. We will never sell or share your SMS consent information with outside organizations for marketing purposes.
When you visit the Better You Rx website, we may automatically collect certain information about how you interact with our site. This is known as usage data and may include:
Usage data helps us understand how visitors use our website so we can improve its performance, functionality, and overall user experience. This information is collected automatically and does not personally identify you unless combined with other personal information you have voluntarily provided.
We may use third-party analytics tools to help us monitor and analyze website traffic. These tools may collect usage data through cookies or similar tracking technologies, as described in this policy. Usage data collected through these tools is handled in accordance with the privacy practices of those third-party providers.
You can control or limit how usage data is collected by adjusting your browser settings, including disabling cookies. Please note that disabling certain settings may affect how parts of our website function.
If you have any questions or concerns about this privacy policy or how your information is managed, please contact the Better You Rx privacy team directly.
